Frequently Asked Questions

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at (support@blkoutclothing) with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost. 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at support@blkoutclothing within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible! 

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at support@blkoutclothing!
 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at support@blkoutclothing with photos of wrong/damaged
items and we’ll sort that out for you.
 

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let
us know at (support@blkoutclothing) within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund! 

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows: 

USA: 3-4 business days

You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at support@blkoutclothing.